Do you ship pieces globally?

Yes, we ship worldwide.

How many days does it take to ship a product?

Our garments are handcrafted meticulously for you, hence time to dispatch may vary from product to product. Generally, we would require 8-12 weeks. You may reach us at, info@kiyohra.com or WhatsApp us at  +91 8850024048 so that we can assist you with the appropriate details for the product. 

Please Note:- Post Shipment, the courier takes somewhere around 8 to 10 business days to deliver the item.

What are the Shipping Charges?

• Free Shipping Within India 

• International Shipping Charges INR 5000

Details about 'MADE TO ORDER'?

All Kiyohra garments are handcrafted individually for you. We have the ‘Made To Order’ option. Here you can directly contact us on +91 8850024048 or email us on info@kiyohra.com and our team will contact you to discuss your customisations. Custom changes like color of your choice and any minor silhouette or embroidery changes (silhouette & embroidery adjustments include: adding or removing sleeves, capelets, trains, adjusting necklines, addition/ reduction of embroidery etc.) We rework each embroidery layout to ensure the silhouette and placement are complementary and suited to the client's shape.

Measurements:
In an event where a customer requires the 'Made To Order’ option, after getting in touch with us, our team will discuss your customisations and once the order is confirmed we will share a measurement guide & chart for custom sizing for you to fill and also guide you through the process further.

Timing:
Orders are delivered in approximately 8-12 weeks from order confirmation depending on the silhouette and style selected.

Pricing:
Pricing is based on the addition/reduction of the embroidery selected, as well as any silhouette updates. Please contact us at info@kiyohra.com or WhatsApp us on +91 8850024048 for more information on the price updates for a custom order. Once the customisations are discussed with you, our team will provide you with a final quote for your order, that will have to be paid for the order to be confirmed and processed. 

For plus sizes, 'XL' and above (bust size 40.5 inches and above), we charge a 15% to 20% additional charge on the retail product price.

Terms:
We require a 100% deposit upon receipt of the order (all payments must be done in advance)

Appointments:
Please email us on info@kiyohra.com or WhatsApp us on +91 8850024048 for appointment availability.

Why does it take 8-12 weeks to deliver an outfit?

The garments we make are individually handcrafted for you with meticulous craftsmanship. Time is the essence in the process of production of your Kiyohra garment. Every step is taken forward with a lot of care and patience.
Garments with embroidery will be delivered in 8-12 weeks and garments with lesser/no embroidery can be delivered in 6-8 weeks. We would like to clarify that this isn’t always how long a piece usually takes. It all depends on how busy we are at the moment/our schedules and order timelines. This is why it is advisable to place your order a couple of months in advance so that there is enough time for the production of the garment.

Can I cancel my order?

In case of requests for order cancellations, the request will be accepted strictly within 24 hours of placing the order, the customer can email us at info@kiyohra.com for the same. We reserve the right to accept or reject requests for order cancellations for any reason. We will not refund the amount, however, a customer can redeem the amount transferred for some other outfit. The customer can email us at info@kiyohra.com for the same.

Once a cancellation has been accepted, the customer will receive a refund in their debit card/ credit card/account used at the time of checkout or via net banking within 7 business days. Please note that in cases of all cancellations - custom duties and sale taxes are non-refundable.

Can you make the outfit I want to order in another color or as per my measurements?

Yes, customization is possible in terms of colors and size. For any customization request, we request you to contact us at +91 8850024048 or email us at info@kiyohra.com and our team will contact you to discuss your color & size changes.

For any other additional customizations (like addition/reduction of embroidery or changes in necklines and sleeve lengths), you can contact us at info@kiyohra.com or WhatsApp us on +91 8850024048.

Do I have to pay the Custom Duty Charges?

Yes, Custom Duty Charges are to be borne by the client since, 'Whenever an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations.
For more details on those costs and procedures, please contact your local customs authority.

Can I order for COD (Cash On Delivery)?

We apologize, at the moment we do not have COD Option for Domestic or International Customers. All order payments are to be made in advance.

How can I check the status of my product?

We will email you the tracking number once your order is shipped. You can track the order on the concerned courier partner’s website.

What if there is an issue with my garment when I receive it since I am ordering it from an other country?

Before every garment is dispatched we make sure a quality check is always done by our team. We are not responsible for any damage that may occur due to transportation once the package is shipped from our studio. However since the garment is hand-made and consists of handcrafted delicate embroidery there may be a chance for minor repair. If you want us to repair the same at our studio in Mumbai, any customs or courier costs for both ways (couriering it to Mumbai and back to you) have to be borne by the customer.

Is there a Return/Exchange or Refund for a Product?

We have a NO RETURN/NO EXCHANGE policy as all garments are handcrafted individually for you. We also do not offer any refunds. It is advised to check for your size requirements before you make a purchase order.

Do you offer customization?

Yes, customization is possible (like addition/reduction of embroidery or changes in necklines and sleeve lengths) For any customization request, we request you to contact us on WhatsApp +91 8850024048 or email us at info@kiyohra.com and our team will contact you to discuss your color & size changes.

For plus sizes, that is sizes above 'XL'  (bust size 40.5 inches and above), we charge a 15% to 20% additional charge on the retail product price depending on the customization.

How can I book an appointment with the designers for a Custom Made outfit?

Our studio is located in Mumbai, and we work by appointment only. Please get in touch at info@kiyohra.com or WhatsApp us on +91 8850024048 to book an appointment with the designer for your consultation.

How do I place a custom order and share my measurement details? As there is no way to share my custom measurements while placing the order on the website?

For a custom order, we request you to email us on info@kiyohra.com or WhatsApp us on +91 8850024048, once our team discusses your customizations with you, once the payment is processed our team will share a measurement guide and chart for you to fill for custom sizing and also guide you through the process.

I don’t live in Mumbai. How can I get in touch with the designer for a Custom Made outfit?

If you are not a resident of Mumbai we offer virtual consultations over a video call. Please feel free to e-mail us at info@kiyohra.com or WhatsApp us on +91 8850024048 for a virtual appointment. Our team will let you know the way forward.

I have placed an order. But I require it to be shipped before the given delivery time. Is that possible?

Generally, we would require 8-12 weeks for production + delivery. However, in some cases, we may be able to dispatch your order sooner depending on how busy our schedule is at that given time. Feel free to reach out to us to know more about the given service at, info@kiyohra.com or WhatsApp us on +91 8850024048.

Does the product color look the same as the image?

While the product we ship you matches the color in the image exactly from our end, any inconsistency in color may be possible due to the bright lighting used during the photoshoot of the garment, or due to the difference in color modes & brightness of different screens/devices that are used to browse the website.

How do I get my outfit altered if it needs any alteration after I receive my order?

We normally keep a 4" margin/allowance in all our outfits. Usually, the measurements are exact and the alteration is relatively minimal. Regardless, if any changes are required, we would be happy to assist you.
Incase of international orders it is preferred if the client gets the alterations done locally at their end. If you decide that you require any further alterations after receiving your outfit from us, we will be open to assisting you however, we will not be liable for the shipping of your outfit back to us and then back to you, should it need alterations. Any shipping or custom duty will have to be borne by the customer on the occasion that the outfit requires any alteration.

I shopped the product from a multi-designer outlet. Can any alterations be done?

For all products shopped from a multi designer outlet, please contact the same multi-designer outlet for alterations.

RETURNS

Since all orders are handcrafted individually for you, we do not accept any exchange or returns. It is recommended to check for your size requirements before you place an order. However in the event of a manufacturing defect, please contact us immediately so we can help assist and rectify the situation. Courier charges will be applicable for the same.

CANCELLATIONS BY THE USER 

In case of requests for order cancellations, the request will be accepted strictly within 24 hours of placing the order, the customer can email us at info@kiyohra.com for the same. We reserve the right to accept or reject requests for order cancellations for any reason. We will not refund the amount, however, a customer can redeem the amount transferred for some other outfit. The customer can email us at info@kiyohra.com for the same.

Once a cancellation has been accepted, the customer will receive a refund in their debit card/ credit card/ account used at the time of checkout or via net banking within 7 business days. Please note that in cases of all cancellations - custom duties and sale taxes are non-refundable.